The challenge for most organisations is that very few people have the experience and breadth of technical knowledge to understand in detail all the systems within a solution and their individual working parameters and requirements.
When this is coupled with the business drivers for service transformation and / or cross organisational service re-
eCulture design authority service is a complimentary service function to that of business analysis, and a supporting delivery programme function, but with a focus on systems and data integration / interoperability requirements, addressing specifically:
Systems Architecture analysis bridging existing operational systems with requirements of new functionality and features required, addressing;
Towers of service specifications addressing requirements of systems hosted in different locations (i.e. locally hosted and cloud ‘as a service’ hosted architectures) and managed under different contract terms of service;
Contract terms of service between end users and systems management / support incorporating service flow to 2nd / 3rd line data systems and service provision.
A discrete Design Authority function, working in conjunction with project teams, is a well-
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